Policies

Disclaimer
All jewelry is handmade in Brooklyn, New York by Owen Ellerkamp. All idiosyncrasies, varying tonality in stone or metal, and unique finishing details are part of the story of the pieces. In other words, no two pieces are identical.

Commissions
Dunton Ellerkamp enjoys taking on commissioned projects. Integral to the commission approach is a dialogue between the client and jewelry artist to establish a vision for the commissioned work. It must be understood that Dunton Ellerkamp has artistic liberties for interpretation and will be as communicative as possible throughout the process to meet the clients’ needs. A deposit must be put forth to begin a commissioned work. To learn more about commissions, email hello@duntonellerkamp.com.

Resizing Policy
If you have received the piece in the correct size and it is slightly too tight or too loose, we provide resizing services. The resizing may be as simple as expanding the band or adding a chain, or it may require us to make a new piece depending on the design of the piece. The resizing fee for rings is $40 and for bracelets / necklaces is $40. The customer is responsible for getting the item back to the studio. If you ordered the incorrect size, those returns are subject to the resizing policy.

Return Policy
If you have received the correct order and are unsatisfied with the item, we’re happy to accommodate this request within 14 days of receiving. Items must be undamaged, unworn, and with the original box. The customer is responsible for shipping the item back to the studio. When shipping back your order, please include a note with your contact information. We suggest shipping with a reliable and insured carrier only. All items are exchangeable for credit only. Once we receive the item, you will be given a store credit of the same price as the returned piece. Store credits are valid for one year from the date they were issued. Exchanges can be accommodated on a case by case basis. If you ordered the incorrect size, those returns are subject to the resizing policy stated above.

Shipping

Domestic Shipping (USA)
We ship via UPS. All packages under $500 are sent via UPS Ground and do not require signature. However, if you’d like your package under $500 to require a signature, we offer a UPS Secure shipping method at checkout. All package over $500 require a signature for delivery.

International Shipping
We offer international shipping. At checkout, you can select international shipping and then plug in your address. We use UPS and USPS for international shipment. The buyer is responsible for all customs and duties fee affiliated with the shipment. The fee for international shipping is $60. Dunton Ellerkamp is a small business and we cannot offer the low shipping rates that larger corporations can.

Pick Ups
Dunton Ellerkamp offers a pick up option for online orders. Simply select pick up at checkout. Pick up times are limited to when the showroom is open, primarily on Saturdays. Please see showroom hours on the visit page of the website.